Customer Relationship Management

What is an CRM ?
Customer relationship management (CRM). A CRM is a broad term that covers concepts used by companies to manage their relationships with customers, including the capture, storage and analysis of customer, vendor, partner, and internal process information.
See the wikipedia website for more details : http://en.wikipedia.org/wiki/Customer_relationship_management


Enterprise Resource Planning

What is an ERP ?
Enterprise Resource Planning systems (ERPs) integrate (or attempt to integrate) all data and processes of an organization into a unified system. A typical ERP system will use multiple components of computer software and hardware to achieve the integration. A key ingredient of most ERP systems is the use of a unified database to store data for the various system modules.
See the wikipedia website for more details : http://en.wikipedia.org/wiki/Enterprise_resource_planning


Our experiences
We have been installed CRM / ERP for manufacturers and traders companies. Most of the time, the target is to increase the productivity by improving the workflows of the organization (back and front office). We analyze the process first to customize the software. Using an ERP gives a real time vision of the business. Our customers take real benefits with this experience.
We have compared many commercial and open source software’s before we get our own vision.